Review automation
Automated Google review requests, sent by TXT or email
Stop relying on remembering to ask. Rocket Review sends every approved customer a short review request after the job, follows up once if you want, and shows you who responded.
Starts the Growth plan, AUD $59/month after your 14-day trial. Cancel before day 14 and you pay nothing.
"7 new reviews in day one. Wish we'd done this years ago."
Used by growing businesses
Plumbers, arborists, event companies, photographers and manufacturers, all sending review requests from the software they already ran.
How the automation works
Set it up once. After that, asking for a review becomes part of finishing the job.
- 01
Customers come in
From approved Xero invoices, a CSV upload or manual entry. They land in one approval queue, so nobody is messaged by surprise.
- 02
You approve who gets asked
Approve each customer, or set rules so the queue clears itself. Check contact details before anything is sent.
- 03
Rocket Review waits, then sends
After the delay you set (one to fourteen days, seven by default) the customer gets a short email or SMS/TXT in your business's name, with one link.
- 04
The customer chooses
The link opens your feedback page. They can leave a public Google review or send you private feedback. Everyone sees the same choices.
- 05
One reminder, if you want it
Turn on the reminder and anyone who did not respond gets one more message after the wait you choose. People who already responded are skipped.
- 06
You see what happened
See who was asked, who went through to Google, any private feedback and your rating trend in one dashboard. Reply to new Google reviews from the same place.
Why send review requests by TXT
A text is short, it arrives on the phone the customer has in their hand, and the link opens straight to your feedback page. For trades, appointments and other quick jobs it is usually the easiest way for a customer to say yes.
Email still suits customers you mostly deal with by email, and it is included on every plan. On Growth and Pro you can send by email, TXT or both, and SMS/TXT requests are unlimited with no per-message charges, so you never have to ration who gets asked.
What you control
Automation should not mean a generic message from a no-reply address. You write the wording, add your logo and brand colours, choose the delay and decide who gets asked. You can preview a request before anything goes out, and change your settings at any time.
Need a starting point for the wording? Our Google review request templates are free to copy, whether or not you use Rocket Review.
Staying inside Google's rules
Asking for reviews is fine. Google does not allow paying or rewarding people for reviews, and it does not allow asking only the customers you expect to be happy. Rocket Review is built around that: every customer you approve gets the same request and the same two choices, and private feedback comes straight to you so you can fix problems quickly.
Only message customers you have dealt with and have permission to contact. Rocket Review sends one request and at most one reminder, so customers are not chased.
Where the customer list comes from
If you use Xero, requests can start from approved invoices. See Google reviews from Xero invoices for how that works. If you use something else, upload a CSV or add customers by hand on any plan. For other software with an API, we assess a connector on request and confirm feasibility, scope, cost and timing before any work starts.
Plans
Email review requests are on every plan. Choose Growth or Pro for unlimited SMS/TXT.
| Plan | Per month | Review requests by | Locations | Also |
|---|---|---|---|---|
| Starter | $39 | 1 Google location | Xero, CSV and manual import | |
| Growth | $59 | Email and unlimited SMS/TXT | 1 Google location | Priority support |
| Pro | $99 | Email and unlimited SMS/TXT | Up to 5 Google locations | Assisted onboarding, custom connector assessment |
Prices in AUD. Every monthly and annual plan starts with a 14-day trial. Annual plans cost eleven months, so one month is free.
Common questions
- Is SMS/TXT included or charged per message?
- Starter includes email review requests. Growth and Pro include unlimited SMS/TXT review requests with no per-message charges, and you can send by email, TXT or both.
- How soon after the job does the request go out?
- You choose. Rocket Review waits a set number of days after you approve a customer before sending. The default is seven days and you can set anything from one to fourteen days.
- Will my customers get chased with lots of messages?
- No. Each customer is asked once by default. If you turn on the reminder, anyone who has not responded gets one more message after the wait you choose, and only one. People who went through to Google or left private feedback are skipped.
- Can I write my own message?
- Yes. Edit the email and TXT wording, add your logo and brand colours, and preview the request before anything is sent.
- Is automating review requests allowed by Google?
- Asking customers for reviews is allowed. What Google does not allow is paying or rewarding people for reviews, or asking only the customers you expect to be happy. Rocket Review sends the same request to every customer you approve and gives them the same choices.
- Do I need Xero?
- No. Xero lets requests start from approved invoices, but you can upload a CSV or add customers by hand on any plan. Connectors for other software with an API are assessed on request.
Put your review requests on autopilot
Connect Xero or upload your customers, set your message once, and Rocket Review keeps asking for you.
Starts the Growth plan, AUD $59/month after your 14-day trial. Cancel before day 14 and you pay nothing.